The short version
- This website doesn’t ask for your name, email or anything else about you. There are no sign-up forms yet.
- We count visits with Cloudflare Web Analytics. It doesn’t use cookies, doesn’t identify you, and doesn’t follow you to other websites.
- We don’t use advertising or tracking cookies of any kind.
- Our website host, Cloudflare, sees basic technical details, like your internet (IP) address, so it can show you the site and keep it safe.
- If you email us, we use your message to help you and to improve RecallEZ. We won’t add you to a mailing list.
- We never sell your information, and we never use it for ads.
1. Who are we?
RecallEZ is made by its founders, Amy and Fran (“RecallEZ,” “we,” “us”). You can reach us at support@recallez.com.
2. What does this policy cover?
Our website, recallez.com, and emails you send us.
It doesn’t cover the RecallEZ app. The app will have its own privacy policy, published before you can download it.
3. What do we collect?
When you visit the website
We don’t collect personal information through the website. Like every website, ours runs on a host that has to see some technical details to work. Our host is Cloudflare. When you visit, Cloudflare sees your internet (IP) address, your browser type, which page you asked for and when. It uses them to show you the site and keep it safe. It keeps them briefly, under Cloudflare’s privacy policy. We don’t use these details to identify visitors.
Visitor counts
We use Cloudflare Web Analytics to see how many people visit and how quickly our pages load. When a page loads, a small Cloudflare script notes which page you viewed, the website that sent you here, your country, your type of device, browser and operating system, and how long the page took to load. It doesn’t use cookies or store anything in your browser, doesn’t identify you or build a profile of you, and doesn’t follow you to other websites. We see only totals, like how many visits came from phones. It doesn’t run on the page that sets up a phone for someone.
Cookies
The website doesn’t set cookies or store anything in your browser, and neither does Cloudflare Web Analytics. We don’t use advertising cookies or tracking pixels. If Cloudflare needs to run a security check on your visit, it may set a short-lived security cookie that the site needs to work. If any of this changes, we’ll update this policy first, and ask your permission when the law requires it.
When you email us
We get your email address, your message, and anything you add, like your name, phone model or a screenshot. Please leave out medical details, like diagnoses or medicines. We don’t need them. If you send them anyway, we use them only to answer you and will delete them when you ask.
4. What do we do with it?
- Answer your questions and help you with RecallEZ.
- Use your feedback to improve RecallEZ.
- Count visits and see how quickly pages load, so we can improve the website.
- Keep the website working and safe.
- Follow the law.
We won’t add you to a mailing list because you emailed us.
5. Who else sees it?
We never sell your information, and we never share it for ads. Two companies help us run RecallEZ and handle information for us:
| Company | What they do for us |
|---|---|
| Cloudflare | Hosts the website, protects it from attacks, and counts visits for us. |
| Zoho | Our email service, for messages you send to support@recallez.com and our replies. |
We may also share information if the law requires it, to protect someone’s safety, or if RecallEZ is sold or merged. If it is, this policy still covers your information.
6. How long do we keep it?
We delete support emails when we no longer need them, and within 2 years of your last message unless the law requires us to keep them. Cloudflare keeps its technical records and visit counts under its own policy.
7. Can I see or delete my information?
Yes. Email support@recallez.com to see, correct or delete anything you’ve sent us. We may ask you to confirm it’s you, and we’ll answer within 30 days. Depending on where you live, you may have more rights under your local law, and we’ll honor them. We won’t treat you differently for using them.
Do Not Track and Global Privacy Control: we don’t track you across websites, or sell or share your information, so there’s nothing for these browser signals to switch off. No other company collects information about your activity on our site across other websites.
8. How is it protected?
The website only works over an encrypted connection (HTTPS). No system is perfectly secure. Only the RecallEZ team reads emails sent to us, and we limit what we keep.
9. Where is it handled?
Emails are stored by Zoho in the United States. Cloudflare runs data centers around the world, so the technical details of your visit may be handled in the one nearest you. If you live outside the United States, privacy laws here may be different from where you live.
10. Is this site for children?
The website is meant for adults and isn’t directed at children. If we learn that a child under 13 has emailed us, we’ll delete the message.
11. What if this policy changes?
We’ll post the new version here with a new date. When we open sign-ups, we’ll update this policy before the sign-up form goes live, so it always describes what the website actually collects.
12. How do I reach you?
Questions, requests or concerns: support@recallez.com